Coolendel Privacy Policy

CAMPCO Property Management Pty Ltd trading as Coolendel, respects and values the privacy of its guests, visitors, contractors and the general public and will take appropriate steps to protect their personal information including health information with the use of this policy as a reference and guidance tool.

Coolendel supports compliance with the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) and the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act).


Purpose

The purpose of this policy is to outline Coolendel’s approach to ensuring compliance with its legislative obligations in relation to the management of personal information.
The policy:

  • Clearly communicates how Coolendel complies with the relevant legislation dealing with privacy in NSW.

  • Describes the personal information handling practices of Coolendel to enhance the transparency of its operations;

  • Provides individuals with a better understanding of the type of personal information Coolendel holds, and the way the organisation handles such information;

  • Provide details on how individuals can obtain more information or make a complaint.

Scope

The Privacy Policy applies to all situations in which Coolendel collects, holds, uses and discloses personal information including health information in a record of a guest, visitors, contractor and/or the general public.

Collection of personal information

Coolendel will collect personal information directly from you as a guest, visitor, contractor or member of the general public. In some circumstances your personal information may be provided by a third person as your authorised agent because, for example, you are visiting our park as a part of a group.

The information collected will be for lawful purposes directly related to the function of Coolendel. Coolendel will only request information that is necessary for collection. If you do not wish to provide personal information to Coolendel, we may be unable to provide you with the services requested.

The type of personal information Coolendel collects includes but is not limited to:

  • Name, address and telephone number/s

  • Email address

  • Drivers licence number and or passport number

  • Vehicle details including registration, vehicle make and model

  • Financial information, including payment information (i.e credit cards, PayPal and or bank details)

  • Details of previous dealing

  • Social media preferences

  • Loyalty program details

  • Special needs or preferences (which could include health information)

 

Coolendel will take all reasonable measures to ensure that each individual providing personal information is informed and understands the purpose of collecting the information, the consequences (if any) of providing incomplete or inaccurate information.

Personal Information and how Coolendel will use it

The information Coolendel collects will be used to allow you to access the goods and services available at our park.

Your personal information may be shared with our contractors, if necessary, to allow you to access our goods and services.

From time-to-time Coolendel may use the personal information collected to identify services or products the organisation believes may be of interest to an individual. Coolendel then may make contact with the individual’s customer experience. Coolendel will only do this if you opt in to us using your information in this way. Any communications will also include the ability to opt out of future communications.

Coolendel utilises the Cookies function for “remarketing” purposes to tailor advertisements to the user, based on the sections of the website recently viewed. Cookies do not allow Coolendel to identify personal information or grant access to Coolendel (an outside user) to an individual’s electronic device in any form.

Security of Information

Coolendel is committed to protecting and securing personal information. Coolendel will employ appropriate technical, administrative and physical facilities to protect personal information from unauthorised disclosure, loss, misuse or alteration.

Access to information

You may request access to view your own personal information by sending a written request to Coolendel.

Personal information collected will not be disclosed to any other person or body unless Coolendel is required or authorised by law.

Privacy reporting or breach of PPIP Act or HRIP Act

Individuals may raise concerns and complaints about the way in which Coolendel has handled their personal information. A privacy complaint should be addressed to the management.

Where Coolendel becomes aware of a breach, it will take appropriate steps to identify and address the breach. Reports of breaches or potential breaches should be sent to the management.

Attachment One – Information protection principles

The Privacy and Personal Information Protections Act 1998 (NS) (PPIP Act), outlines 12 information Protection Principles (IPPs) as detailed in Sections 8-12 of the PPIP Act.